SMS delays from short codes to T-Mobile & MetroPCS in the US

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Sep 18, 2018 - 10:07 PDT

Monitoring

We have confirmed that short code SMS delivery to T-Mobile and MetroPCS handsets in the US has recovered. Messages are currently delivering without any delay.

Posted Sep 18, 2018 - 09:33 PDT

Investigating

We are experiencing delays sending SMS from US short codes to T-Mobile and MetroPCS handsets. Inbound delivery and long code traffic is not affected. Our engineering team is actively working with our partner to get the issue resolved. We will provide an update as soon as possible.

Posted Sep 18, 2018 - 08:42 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America) and PROGRAMMABLE MESSAGING (SMS).