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        SMS Delivery Delays to AT&T Networks in Mexico for a Subset of Short Codes

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays when sending messages to AT&T in Mexico for a subset of short codes. This incident has been resolved.
        Posted Oct 16, 2024 - 03:02 PDT

        Update

        We are observing recovery in SMS delivery delays when sending messages to AT&T Networks in Mexico for a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 16, 2024 - 01:15 PDT

        Investigating

        We continue to experience SMS delivery delays when sending messages to AT&T in Mexico for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 16, 2024 - 00:15 PDT

        Monitoring

        We are observing recovery in SMS delivery delays when sending messages to AT&T Networks in Mexico for a Subset of Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 15, 2024 - 23:39 PDT

        Update

        We are still experiencing SMS delivery delays when sending messages to AT&T in Mexico for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Oct 15, 2024 - 20:11 PDT

        Update

        We are still experiencing SMS delivery delays when sending messages to AT&T in Mexico for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 15, 2024 - 16:17 PDT

        Update

        We continue experiencing SMS delivery delays when sending messages to AT&T in Mexico for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 15, 2024 - 14:17 PDT

        Investigating

        We are experiencing SMS delivery delays when sending messages to AT&T in Mexico for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Oct 15, 2024 - 13:18 PDT
        This incident affected: CARRIER NETWORK (SMS, Latin America).
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