Flex Insights Failing to Load for Multiple Customers

Incident Report for Twilio

Resolved

Issue with Flex Insights has been resolved and it is operating normally at this time.

Posted Jul 18, 2024 - 00:04 PDT

Monitoring

Flex Insights are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 17, 2024 - 22:04 PDT

Update

We are currently investigating an occurrence of HTTP 500 error while accessing Flex Insights. Our engineers are working on the issue, and we will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 17, 2024 - 20:05 PDT

Investigating

Our monitoring systems have detected a potential issue on Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 17, 2024 - 19:05 PDT

This incident affected: FLEX (Flex Insights).