Partial outage in the EU impacting inbound calls

Incident Report for Twilio

Resolved

All systems are functioning normally at this time.

Posted Dec 06, 2017 - 12:57 PST

Monitoring

Our carrier partner has resolved the issue, we are currently monitoring for any additional failures and will provide an update in 15 minutes.

Posted Dec 06, 2017 - 12:37 PST

Update

We continue to work with our carrier partner to resolve the issue. We are beginning to see some recovery, and will provide another update as soon as we have one, or in the next hour.

Posted Dec 06, 2017 - 11:30 PST

Update

We continue to work with our carrier partner to resolve the issue, we'll provide another update as soon as we have one or in 15 minutes.

Posted Dec 06, 2017 - 11:08 PST

Identified

We continue to work with our carrier partner to resolve the issue, we'll provide another update as soon as we have one or in 30 minutes.

Posted Dec 06, 2017 - 10:34 PST

Update

We continue to work with our carrier partner to resolve the issue, we'll provide another update as soon as we have one or in 30 minutes.

Posted Dec 06, 2017 - 09:58 PST

Investigating

We are currently investigating call failures from a partner carrier in the EU, specifically France, Denmark, Sweden, Ireland, Poland Belgium, Germany, Netherlands, Finland, and Spain. We expect to provide another update in 15 minutes.

Posted Dec 06, 2017 - 09:35 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1, SIP Interface US1, Client Web US1, Client Mobile US1).