Inbound Call Failures to a Subset of Twilio Denmark Phone Numbers

Incident Report for Twilio

Resolved

The issue of intermittent call failures and degraded call quality to Twilio Denmark phone numbers in the +459 range has been resolved, and the service is functioning normally at this time.

Posted Jul 07, 2021 - 10:31 PDT

Monitoring

We have started seeing recovery for the issue of intermittent call failures and degraded call quality to Twilio Denmark phone numbers in the +459 range. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 07, 2021 - 08:29 PDT

Update

We continue to observe intermittent call failures and degraded call quality to Twilio Denmark phone numbers in the +459 range. We are still investigating and working with our carrier partner to resolve the issue. We expect to provide another update in 16 hours or as soon as more information becomes available.

Posted Jul 07, 2021 - 04:47 PDT

Update

We continue to observe intermittent call failures and degraded call quality to Twilio Denmark phone numbers in the +459 range. We are still investigating and working with our carrier partner to resolve the issue. We expect to provide another update in 8 hours or as soon as more information becomes available

Posted Jul 06, 2021 - 20:47 PDT

Update

We continue to observe intermittent call failures and degraded call quality to Twilio Denmark phone numbers in the +459 range. We are still investigating and working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available

Posted Jul 06, 2021 - 16:47 PDT

Update

We are observing intermittent call failures and degraded call quality to Twilio Denmark phone numbers in the +459 range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available

Posted Jul 06, 2021 - 14:50 PDT

Update

We are observing intermittent call failures and degraded call quality to Twilio Denmark phone numbers in the +459 range. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available

Posted Jul 06, 2021 - 13:46 PDT

Investigating

Our monitoring systems have detected a potential issue impacting inbound calls to a Subset of Twilio Denmark phone numbers.
Our engineering team has been alerted and is actively investigating. We will provide another update within the next 30 minutes or as soon as more information becomes available.

Posted Jul 06, 2021 - 13:32 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).