SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Liberty Mobile Puerto Rico

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.

Posted May 21, 2026 - 08:17 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 21, 2026 - 07:09 PDT

Identified

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 21, 2026 - 06:07 PDT

Update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 21, 2026 - 04:10 PDT

Investigating

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 21, 2026 - 03:10 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).