SMS Delivery Delay to Cubacel Cuba

Incident Report for Twilio

Resolved

We are no longer experiencing delivery report delays when sending to the Cubacel network in Cuba. This incident has been resolved.

Posted Feb 12, 2021 - 02:58 PST

Update

We are observing improvement in SMS delivery to the Cubacel network in Cuba. Our engineers are monitoring the issue. We will provide another update in 2 hours or as soon as more information is available.

Posted Feb 12, 2021 - 01:06 PST

Monitoring

Posted Feb 11, 2021 - 23:04 PST

Update

We are still experiencing SMS delivery delays to the Cubacel network in Cuba. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 11, 2021 - 22:15 PST

Investigating

We are still experiencing SMS delivery delays to the Cubacel network in Cuba. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 11, 2021 - 21:15 PST

Monitoring

Posted Feb 11, 2021 - 19:15 PST

Update

Posted Feb 11, 2021 - 17:25 PST

Update

We are experiencing SMS delivery failures to the Cubacel network in Cuba. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 11, 2021 - 16:32 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery to Cubacel Cuba. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 11, 2021 - 16:19 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).