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        Degraded Verify Deliverability Rates in China

        Incident Report for Twilio

        Resolved

        The issue with Verify deliverability rates in China has been resolved and the service is operating normally at this time.
        Posted Oct 14, 2023 - 06:47 PDT

        Monitoring

        Deliverability rates in China are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
        Posted Oct 14, 2023 - 06:20 PDT

        Update

        We are currently experiencing an increase of deliverability rates in China. Our engineers are working alongside with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 14, 2023 - 01:11 PDT

        Update

        We are currently experiencing an increase of deliverability rates in China. Our engineers are working alongside with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 12, 2023 - 19:30 PDT

        Update

        We are currently experiencing an increase of deliverability rates in China. Our engineers are working alongside with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
        Posted Oct 11, 2023 - 19:25 PDT

        Update

        We are currently experiencing an increase of deliverability rates in China. Our engineers are working alongside with our carrier partner to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
        Posted Oct 11, 2023 - 03:35 PDT

        Update

        We are currently experiencing an increase of deliverability rates in China. Our engineers are working alongside with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
        Posted Oct 10, 2023 - 19:43 PDT

        Identified

        We are currently experiencing an increase of deliverability rates in China. Our engineers are working alongside with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
        Posted Oct 10, 2023 - 15:43 PDT

        Update

        We continue to experience degraded Verify deliverability rates in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Oct 10, 2023 - 13:40 PDT

        Update

        We are currently experiencing degraded Verify deliverability rates in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hours or as soon as more information becomes available.
        Posted Oct 10, 2023 - 12:41 PDT

        Investigating

        Our monitoring systems have detected a potential issue with Twilio Verify. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Oct 10, 2023 - 11:51 PDT
        This incident affected: ACCOUNT SECURITY (Verify).