MMS Delivery Failures from Multiple Networks in United States of America to a Subset of Shortcodes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery failures from multiple networks in United States of America to a subset of shortcodes. This incident has been resolved.

Posted Sep 19, 2025 - 21:09 PDT

Monitoring

We are seeing recovery in MMS delivery failures from multiple networks in United States of America to a subset of shortcodes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 19, 2025 - 19:12 PDT

Update

We continue to experience MMS delivery failures from multiple networks in United States of America to a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

Posted Sep 19, 2025 - 17:32 PDT

Update

We continue to experience MMS delivery failures from multiple networks in United States of America to a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Sep 19, 2025 - 15:32 PDT

Investigating

We are experiencing MMS delivery failures from multiple networks in United States of America to a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Sep 19, 2025 - 14:32 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America).