SMS Delivery and Receipt Delays to France SFR Network

Incident Report for Twilio

Resolved

We are no longer experiencing delays in receiving message delivery reports and SMS delivery when sending to France SFR network. This incident has been resolved.

Posted Dec 31, 2021 - 20:32 PST

Monitoring

We are observing recovery in receiving message delivery reports and SMS delivery when sending to France SFR network. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Dec 31, 2021 - 18:32 PST

Update

We are experiencing delays in receiving message delivery reports and SMS delivery when sending to France SFR network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours, or as soon as more information becomes available.

Posted Dec 31, 2021 - 16:32 PST

Update

We are experiencing delays in receiving message delivery reports and SMS delivery when sending to France SFR network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour, or as soon as more information becomes available.

Posted Dec 31, 2021 - 15:41 PST

Update

We are experiencing delays in receiving message delivery reports when sending to France SFR network. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour, or as soon as more information becomes available.

Posted Dec 31, 2021 - 15:24 PST

Investigating

Our monitoring systems have detected a potential issue with SMS delivery receipt delays to France SFR network. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Dec 31, 2021 - 15:20 PST

This incident affected: CARRIER NETWORK (SMS, Europe).