A Subset of Customers Experiencing Problems While Connecting to Twilio Flex

Incident Report for Twilio

Resolved

The connectivity issues for a subset of customers who were experiencing difficulties connecting to Twilio Flex has been resolved and is operating normally at this time.

Posted Aug 08, 2023 - 09:02 PDT

Update

The connectivity issues for a subset of customers who are experiencing difficulties connecting to Twilio Flex are now normalized. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 08, 2023 - 07:03 PDT

Monitoring

The connectivity issues for a subset of customers who are experiencing difficulties connecting to Twilio Flex are now normalized. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Aug 08, 2023 - 06:33 PDT

Update

We are currently investigating connectivity issues for a subset of customers who are experiencing difficulties connecting to Twilio Flex. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 08, 2023 - 05:33 PDT

Identified

Our monitoring systems have detected a potential issue with Twilio Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Aug 08, 2023 - 05:19 PDT

This incident affected: FLEX (Flex Agent Desktop).