Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Delays in Processing Voice Recordings
Incident
Report for Twilio
Resolved
We are no longer experiencing delays in processing voice recordings and all metadata for affected recordings has been recovered. This incident has been resolved.
Update
The engineering team is continuing to work on this issue to ensure a full recovery. We will provide further updates as more information becomes available.
Update
The engineering team is continuing to work on this issue to ensure a full recovery. We will provide further updates as more information becomes available.
Update
We have started seeing recovery for voice recordings. This issue impacted the processing of a subset of voice recordings and recording availability in Flex Insights. The engineering team is continuing to work on this issue to ensure a full recovery.
Update
Our engineers are working to restore the service and we will provide an update as quickly as possible.
Investigating
Our monitoring systems have detected a potential issue where some voice recordings are taking longer than expected to be processed and there may be delays in receiving completion callbacks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (Flex Insights) and PROGRAMMABLE VOICE (Recording).