Delays in Processing Voice Recordings

Incident Report for Twilio

Resolved

We are no longer experiencing delays in processing voice recordings and all metadata for affected recordings has been recovered. This incident has been resolved.

Posted Jul 03, 2020 - 10:32 PDT

Update

The engineering team is continuing to work on this issue to ensure a full recovery. We will provide further updates as more information becomes available.

Posted Jul 03, 2020 - 09:54 PDT

Update

The engineering team is continuing to work on this issue to ensure a full recovery. We will provide further updates as more information becomes available.

Posted Jul 03, 2020 - 05:54 PDT

Update

We have started seeing recovery for voice recordings. This issue impacted the processing of a subset of voice recordings and recording availability in Flex Insights. The engineering team is continuing to work on this issue to ensure a full recovery.

Posted Jul 03, 2020 - 03:51 PDT

Update

Our engineers are working to restore the service and we will provide an update as quickly as possible.

Posted Jul 03, 2020 - 03:28 PDT

Investigating

Our monitoring systems have detected a potential issue where some voice recordings are taking longer than expected to be processed and there may be delays in receiving completion callbacks. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 03, 2020 - 02:25 PDT

This incident affected: FLEX (Flex Insights) and PROGRAMMABLE VOICE (Recording).