SMS Short Code Delivery Degradation To and From Cellular South and Google Voice in USA

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Jan 08, 2020 - 21:41 PST

Monitoring

We are seeing signs of recovery on the SMS Short Code degradation, we will continue to monitor.

Posted Jan 08, 2020 - 20:23 PST

Update

We have been informed that messages to and from both C Spire Wireless (as known as Cellular South) USA and Google Voice USA via a subset of Twilio Short Codes are impacted. We are continuing to work with our carrier partners to resolve this issue and we will provide further updates as they become available.

Posted Jan 08, 2020 - 18:13 PST

Investigating

We are experiencing SMS delivery degradation to and from US Cellular South via a subset of Twilio Short Codes. We are working with our carrier partners to resolve this issue. We will provide further updates, as they become available.

Posted Jan 08, 2020 - 17:35 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).