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        Programmable Wireless - Elevated failures of device-originated SMS messages

        Incident Report for Twilio

        Resolved

        All services are fully operational.
        Posted Nov 06, 2017 - 11:49 PST

        Monitoring

        We are recovering SMS origination and termination with our US wireless carrier partner. Our engineers are continuing to work with our carrier partner to restore service completely.
        Posted Nov 06, 2017 - 11:47 PST

        Identified

        Around 5% of Programmable Wireless SIMs are experiencing failures for device-terminated SMS.
        Posted Nov 06, 2017 - 11:35 PST

        Monitoring

        Around 5% of Programmable Wireless SIMs are experiencing failures for device-terminated SMS.
        Posted Nov 06, 2017 - 11:34 PST

        Identified

        A subset of Programmable Wireless SIMs are currently experiencing failures for device-originated SMS (SMS messages with direction 'from_sim'). This includes Programmable SMS on SIMs as well as all Commands SMS.
        Posted Nov 06, 2017 - 10:55 PST
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