Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Missing TaskRouter Events that impact Flex Teams View & TaskRouter Statistics API
Incident
Report for Twilio
Resolved
The issue was resolved and the service is back to the normal state.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
At 12:07 pm PDT on 2020-03-25 a deployment created an issue that prevented the generation of 6% of TaskRouter events. These events are consumed by two systems:
1) A system that powers the Flex Teams Dashboard
2) A system that powers TaskRouter’s Cumulative Statistics API
This deployment was rolled back at 12:17 pm PDT on 2020-03-25 that restored the event publishing. Some Flex Tasks or Workers that missed an event during the affected window and haven’t had any updates since that time may show an incorrect status on the Flex Teams Dashboard. We are currently investigating a resolution for the Teams view that is showing stale data.
1) A system that powers the Flex Teams Dashboard
2) A system that powers TaskRouter’s Cumulative Statistics API
This deployment was rolled back at 12:17 pm PDT on 2020-03-25 that restored the event publishing. Some Flex Tasks or Workers that missed an event during the affected window and haven’t had any updates since that time may show an incorrect status on the Flex Teams Dashboard. We are currently investigating a resolution for the Teams view that is showing stale data.
Update
We are continuing to investigate this issue.
Investigating
Our monitoring systems have detected a potential issue regarding Taskrouter and Flex. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: FLEX (TaskRouter, Flex Application Platform).