A Subset of Call Failures

Incident Report for Twilio

Resolved

From 7:00AM to 9:30AM PST, an internal service failure led to a subset of inbound and outbound call failures, as well as DTMF and modification issues during calls. All services are now fully operational.

Posted Jul 30, 2020 - 10:31 PDT

Update

We are currently investigating an issue that is causing a small subset of outbound calls to fail. We will provide an update once we have more information.

Posted Jul 30, 2020 - 09:38 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jul 30, 2020 - 08:42 PDT

This incident affected: PROGRAMMABLE VOICE (PSTN, SIP Interface, Client Web, Client Mobile, Conference).