Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      SMS Delivery Delays To and From Short Codes in Canada
      Incident Report for Twilio
      Resolved
      We are no longer experiencing SMS delivery delays when sending messages over a subset of Canada Short Codes. This incident has been resolved.
      Posted Jun 10, 2021 - 16:01 PDT
      Monitoring
      We are observing recovery in SMS delivery delays when sending messages over a subset of Canada Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Jun 10, 2021 - 14:01 PDT
      Investigating
      We are experiencing incoming and outgoing SMS delivery delays when sending messages to Over a Subset of Canada Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
      Posted Jun 10, 2021 - 13:21 PDT
      Monitoring
      We are observing recovery in SMS delivery delays when sending messages over a subset of Canada Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Jun 10, 2021 - 11:22 PDT
      Update
      We are experiencing incoming and outgoing SMS delivery delays when sending messages to Over a Subset of Canada Short Codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available."
      Posted Jun 10, 2021 - 10:47 PDT
      Investigating
      Our monitoring systems have detected a potential issue with SMS Delivery Delays Over a Subset of Canada Short Codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Jun 10, 2021 - 10:39 PDT
      This incident affected: CARRIER NETWORK (SMS Short Code, North America).