SMS Delivery Delays to the CTBC Network in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the CTBC network in Brazil.. This incident has been resolved.

Posted Feb 22, 2022 - 01:18 PST

Update

We are observing recovery in SMS delivery delays when sending messages to the CTBC network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 21, 2022 - 23:22 PST

Update

We are continuing to observe recovery in SMS delivery delays when sending messages to the CTBC network in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 21, 2022 - 21:22 PST

Monitoring

Posted Feb 21, 2022 - 19:22 PST

Update

Message: We've become aware of a potential issue with sms delivery to the CTBC network in Brazil. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 21, 2022 - 17:22 PST

Update

We've become aware of a potential issue with sms delivery to the CTBC network in Brazil. Our engineering team has been alerted and is actively investigating. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 21, 2022 - 16:27 PST

Investigating

We've become aware of a potential issue with sms delivery to the CTBC network in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 21, 2022 - 15:55 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).