SMS Delivery Reports Delay to the H3G Network in the UK

Incident Report for Twilio

Resolved

After a careful investigation to an issue with SMS Delivery Reports to the H3G Network in the UK, it is determined that there is no impact to the customers. This incident has been resolved.

Posted Oct 23, 2022 - 22:28 PDT

Update

We are continuing to experience delays in receiving message delivery reports when sending to the H3G Network in the UK. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 23, 2022 - 21:28 PDT

Update

We are experiencing delays in receiving message delivery reports when sending to the H3G Network in the UK. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 23, 2022 - 20:05 PDT

Investigating

Our monitoring systems have detected a potential issue with SMS Delivery Reports to the H3G Network in the UK. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 23, 2022 - 20:01 PDT