Issues Storing Video Recordings Containing Unicode Characters

Incident Report for Twilio

Resolved

We are no longer experiencing issues where saving Video Recordings would fail when Room names contained Unicode characters. This incident is now resolved.

Posted Mar 26, 2026 - 06:05 PDT

Monitoring

We are seeing recovery in the issue where saving Video Recordings would fail when Room names contained Unicode characters. We have implemented a fix and are currently monitoring service stability to ensure a full recovery for all new recordings. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 26, 2026 - 05:37 PDT

Update

We are investigating an issue where saving Video Recordings fails when the associated Room names contain Unicode characters. Our engineering team is currently working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 26, 2026 - 04:26 PDT

Investigating

Our monitoring systems have detected a potential issue with Programmable Video. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

Posted Mar 26, 2026 - 04:15 PDT

This incident affected: PROGRAMMABLE VIDEO (Recordings).