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        SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free

        Incident Report for Twilio

        Resolved

        We are no longer experiencing SMS delivery delays to multiple small networks in US via subset of Short Codes and Toll Free. This incident has been resolved.
        Posted Jul 21, 2024 - 04:46 PDT

        Monitoring

        We are observing successful SMS delivery to multiple small networks in US via subset of Short Codes and Toll Free. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 21, 2024 - 02:46 PDT

        Update

        We are continuing to experience SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 21, 2024 - 00:46 PDT

        Investigating

        We are experiencing SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
        Posted Jul 20, 2024 - 23:46 PDT

        Update

        We will continue monitoring the service to ensure a full recovery in SMS delivery delays to multiple small networks in US via subset of short codes and toll free. We will provide another update in the next 24 hours or as soon as more information becomes available.
        Posted Jul 20, 2024 - 01:12 PDT

        Update

        We will continue monitoring the service to ensure a full recovery in SMS delivery delays to multiple small networks in US via subset of short codes and toll free. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 19, 2024 - 23:20 PDT

        Update

        We will continue monitoring the service to ensure a full recovery in SMS delivery delays to multiple small networks in US via subset of short codes and toll free. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 19, 2024 - 21:20 PDT

        Update

        We will continue monitoring the service to ensure a full recovery in SMS delivery delays to multiple small networks in US via subset of short codes and toll free. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 19, 2024 - 19:18 PDT

        Update

        We will continue monitoring the service to ensure a full recovery in SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 19, 2024 - 17:18 PDT

        Update

        We will continue monitoring the service to ensure a full recovery in SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 19, 2024 - 15:17 PDT

        Update

        We will continue monitoring the service to ensure a full recovery in SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 19, 2024 - 13:18 PDT

        Update

        We will continue monitoring the service to ensure a full recovery in SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 19, 2024 - 11:10 PDT

        Update

        We are observing recovery in SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 19, 2024 - 09:14 PDT

        Monitoring

        We are observing recovery in SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
        Posted Jul 19, 2024 - 07:19 PDT

        Update

        Our monitoring systems have detected a potential issue on SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. Our engineering team has been alerted and is actively investigating. We will provide an update within next 8 hours or as soon as we have more information.
        Posted Jul 18, 2024 - 23:33 PDT

        Update

        Our monitoring systems have detected a potential issue on SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. Our engineering team has been alerted and is actively investigating. We will provide an update within next 4 hours or as soon as we have more information.
        Posted Jul 18, 2024 - 20:21 PDT

        Update

        Our monitoring systems have detected a potential issue on SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. Our engineering team has been alerted and is actively investigating. We will provide an update within next 2 hours or as soon as we have more information.
        Posted Jul 18, 2024 - 18:33 PDT

        Update

        Our monitoring systems have detected a potential issue on SMS Delivery Delays To Multiple Small Networks in US via subset of Short Codes and Toll Free. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jul 18, 2024 - 17:44 PDT

        Investigating

        Our monitoring systems have detected a potential issue on SMS Delivery Delays via a subset of long codes to multiple Small Networks in the US. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Jul 18, 2024 - 17:26 PDT
        This incident affected: CARRIER NETWORK (SMS Toll-Free, North America).
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