SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers

Incident Report for Twilio

Resolved

The issue affecting intermittent SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers has been resolved, and the service is functioning normally at this time.

Posted Apr 15, 2025 - 10:59 PDT

Monitoring

We have started seeing recovery for intermittent SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 15, 2025 - 09:15 PDT

Identified

The issue causing intermittent SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers has been identified. We are actively working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 15, 2025 - 08:00 PDT

Investigating

Our monitoring systems have detected a potential issue SMS Delivery Failures To Multiple Networks In Mexico Via A Subset Of Twilio Numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 15, 2025 - 07:56 PDT

This incident affected: CARRIER NETWORK (SMS, Latin America).