Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Inbound Call Failures to a Subset of Denmark Mobile Numbers
Incident
Report for Twilio
Resolved
The issue affecting inbound calls to Twilio Denmark phone numbers has been resolved, and the service is functioning normally at this time.
Update
The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 24 hours or as soon as more information becomes available.
Update
The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 24 hours or as soon as more information becomes available.
Update
The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 24 hours or as soon as more information becomes available.
Update
The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 24 hours or as soon as more information becomes available.
Update
The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 16 hours or as soon as more information becomes available.
Update
The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 8 hours or as soon as more information becomes available.
Update
The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 4 hours or as soon as more information becomes available.
Update
The issue causing inbound call failures to a subset of Twilio Denmark phone numbers has been identified. All known customer numbers are working as expected at this time. We are currently pending the delivery of a ported number report from our carrier partner to confirm that no other phone numbers are in a non-functional state. The delivery of this report from our carrier partner may take up to 24 hours. We will continue to monitor and expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
We are still observing inbound call failures to a subset of Twilio Denmark phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
We are still observing inbound call failures to a subset of Twilio Denmark phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
Update
We are observing inbound call failures to a subset of Twilio Denmark phone numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with inbound calls to a subset of Denmark mobile numbers. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Voice, Europe).