SMS Delivery Failures from a Subset of Twilio Long Codes to One NZ New Zealand

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand is operating normally.

Posted Aug 04, 2026 - 17:33 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Aug 04, 2026 - 15:26 PDT

Identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 04, 2026 - 14:50 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Long Codes to One NZ network subscribers in New Zealand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Aug 04, 2026 - 14:45 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).