MMS Delivery Delays From US Short Codes to AT&T and Verizon

Incident Report for Twilio

Resolved

We are no longer experiencing delivery status delays when sending MMS to AT&T and Verizon from Twilio Short Codes. This incident has been resolved.

Posted Nov 26, 2020 - 01:46 PST

Monitoring

We are observing recovery in MMS delivery reports to AT&T and Verizon. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 26, 2020 - 00:18 PST

Update

A subset of Twilio's US short codes continue to experience delays sending MMS to AT&T and Verizon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Nov 25, 2020 - 20:52 PST

Update

A subset of Twilio’s US short codes continue to experience delays sending MMS to AT&T and Verizon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 25, 2020 - 16:52 PST

Update

A subset of Twilio’s US short codes continue to experience delays sending MMS to AT&T and Verizon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 25, 2020 - 14:52 PST

Investigating

A subset of Twilio’s US short codes are experiencing delays sending MMS to AT&T and Verizon. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 25, 2020 - 13:52 PST

This incident affected: CARRIER NETWORK (MMS Short Code, North America).