Message Delivery Delays Across All Channels

Incident Report for Twilio

Resolved

The issue regarding elevated 500s and latency for Messaging API has been resolved and Messaging is operating normally at this time.

Posted Feb 15, 2022 - 10:47 PST

Monitoring

For the issue regarding elevated 500s and latency for Messaging API our engineers have deployed a fix and Messaging is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Feb 15, 2022 - 10:15 PST

Update

We are continuing our investigation and have discovered MMS is affected. Customers may experience elevated 500s and latency for Messaging API. We will provide another update in 30 minutes or as soon as we have more information to share.

Posted Feb 15, 2022 - 09:45 PST

Update

Beginning 9:00am PST, we are experiencing message delivery delays across all channels. Our engineers are investigating and we will provide another update in 30 minutes or as soon as we have more information to share.

Posted Feb 15, 2022 - 09:32 PST

Investigating

Our monitoring systems have detected a potential issue with Messaging Services. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 15, 2022 - 09:19 PST

This incident affected: ACCOUNT SECURITY (Authy 2FA, Verify) and PROGRAMMABLE MESSAGING (MMS, SMS, WhatsApp Messaging).