SMS Delivery Delays or Failures to Networks in Haryana India

Incident Report for Twilio

Resolved

We are no longer experiencing delivery failures to networks in Haryana India. The temporary restrictions in digital communications by the Department of Home Affairs for the Indian state of Haryana have expired. This incident has been resolved.

Posted Jan 31, 2021 - 07:11 PST

Update

The temporary restrictions in digital communications by the Department of Home Affairs for the Indian state of Haryana has been extended. Twilio customers may experience message delivery delays or failures when sending messages to recipients in Haryana. The disruption is expected to last until the 31st of January. We will provide another update in 24 hours or as soon as more information becomes available.

Posted Jan 30, 2021 - 12:55 PST

Identified

Due to temporary restrictions in digital communications by the Department of Home Affairs for the Indian state of Haryana, Twilio customers may experience message delivery delays or failures when sending messages to recipients in Haryana. The disruption is expected to last until the 30th of January. We will provide another update in 16 hours or as soon as more information becomes available.

The subject of this incident has been updated to include "Haryana, India" and to reflect the latest state of information.

Posted Jan 29, 2021 - 22:12 PST

Update

We are still experiencing SMS delivery delays when sending messages to Loop Cellular in Gujarat, India ILDO. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Jan 29, 2021 - 16:45 PST

Update

We are still experiencing SMS delivery delays when sending messages to Loop Cellular in Gujarat, India ILDO. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Jan 29, 2021 - 12:00 PST

Update

We are still experiencing SMS delivery delays when sending messages to Loop Cellular in Gujarat, India ILDO. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 29, 2021 - 10:04 PST

Investigating

We are experiencing SMS delivery delays when sending messages to Loop Cellular in Gujarat, India ILDO. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 29, 2021 - 09:12 PST

This incident affected: CARRIER NETWORK (SMS, APAC).