Users in Flex UI Admin Page Unable to Modify Their RTA Feed

Incident Report for Twilio

Resolved

We are now able to modify the RTA feed from Admin UI. This was blocked due to a software bug, that we have fixed and deployed to production.

Posted Feb 08, 2023 - 21:18 PST

Update

We continue investigating an issue with Flex UI admin page where customers are unable to modify their RTA Feed configuration. Attempting to make changes in the UI throws a 400 error in the Flex UI and does not apply the changes. We expect to provide another update in 12 hours or as soon as more information becomes available.

Posted Feb 08, 2023 - 11:31 PST

Update

We are investigating an issue with Flex UI admin page where customers are unable to modify their RTA Feed configuration. Attempting to make changes in the UI throws a 400 error in the Flex UI and does not apply the changes. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 08, 2023 - 10:30 PST

Investigating

Our monitoring systems have detected a potential issue with Flex UI Admin page. Our engineering team has been alerted and is actively investigating. We will update as soon as we have additional information.

Posted Feb 08, 2023 - 10:10 PST

This incident affected: FLEX (Flex Application Platform).