SMS and MMS Failures With Messaging Services

Incident Report for Twilio

Resolved

Service interruption with Messaging Services has been resolved and SMS / MMS delivery with Messaging service is operating normally at this time.

Posted Mar 04, 2024 - 07:06 PST

Update

SMS / MMS delivery with Messaging service is now operating normally post deployment of a fix. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 04, 2024 - 05:06 PST

Update

We are investigating a service interruption with Messaging Services. We anticipate Intermittent SMS / MMS delivery failures for some regions. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Mar 04, 2024 - 04:34 PST

Update

Our engineers have identified the issue with Messaging Services for SMS and are working to deploy a fix. We expect to provide another update in 1 hour as soon as more information becomes available.

Posted Mar 04, 2024 - 03:35 PST

Update

Our engineers have identified the issue with Messaging Services for SMS and are working to deploy a fix. We expect to provide another update in 1 hour as soon as more information becomes available.

Posted Mar 04, 2024 - 03:34 PST

Investigating

Our monitoring systems have detected a potential issue with Messaging Pool service. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 04, 2024 - 03:12 PST

This incident affected: PROGRAMMABLE MESSAGING (Messaging Services).