SMS and MMS Delivery Delays to Verizon Wireless USA (311-489)

Incident Report for Twilio

Resolved

We are no longer experiencing SMS or MMS delivery delays when sending messages to Verizon Wireless USA (311-489) using Short-code, Long-code and Toll-free numbers. This incident has been resolved.

Posted Jul 04, 2021 - 05:42 PDT

Monitoring

We are observing recovery in SMS and MMS delivery delays when sending messages to Verizon Wireless USA (311-489) using Short-code, Long-code and Toll-free numbers. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Jul 04, 2021 - 04:11 PDT

Update

We are still experiencing SMS and MMS delivery delays when sending messages to Verizon Wireless USA (311-489) using Short-code, Long-code and Toll-free numbers . Our engineers are still working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Jul 04, 2021 - 03:26 PDT

Investigating

We are experiencing SMS and MMS delivery delays when sending messages to Verizon Wireless USA (311-489) using Short-code, Long-code and Toll-free numbers . Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Jul 04, 2021 - 02:28 PDT

This incident affected: CARRIER NETWORK (SMS Long Code, North America, MMS Long Code, North America, SMS Short Code, North America, MMS Short Code, North America, SMS Toll-Free, North America, MMS Toll-Free, North America).