Longcode SMS delivery to Indonesia XL failing intermittently (pre-approved senderID’s are not impacted)

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Mar 31, 2020 - 17:23 PDT

Update

We are continuing to investigate this issue.

Posted Mar 31, 2020 - 16:16 PDT

Update

We are continuing to investigate this issue.

Posted Mar 31, 2020 - 14:53 PDT

Update

We are continuing to investigate this issue.

Posted Mar 31, 2020 - 13:56 PDT

Update

SMS messages without pre-approved SenderID (ie. from Twilio Long Codes) are failing to be delivered to the XL network in Indonesia at a ~5% rate. Customers using Alpha SenderIDs are not impacted. Our engineers are working with the underlying carrier. We will provide more information as it is received.

Posted Mar 31, 2020 - 12:56 PDT

Investigating

Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 31, 2020 - 12:13 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).