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        WhatsApp Sandbox Console Unavailable

        Incident Report for Twilio

        Resolved

        We are no longer experiencing issues with the WhatsApp Sandbox. The incident has been resolved and all systems are operational.
        Posted Oct 08, 2020 - 09:38 PDT

        Update

        Our monitoring systems have detected an issue with the WhatsApp Sandbox. Attempts to access the WhatsApp Sandbox in Console are failing with a 500 Internal Server Error. WhatsApp messages to/from the Sandbox phone number are still operational. Our engineering team has been alerted and is actively investigating. We will provide an update when more information becomes available.
        Posted Oct 08, 2020 - 09:21 PDT

        Investigating

        Our monitoring systems have detected a potential issue. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
        Posted Oct 08, 2020 - 09:07 PDT
        This incident affected: PROGRAMMABLE MESSAGING (Messaging Channels).
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