SMS Delivery Failures from a Subset of Twilio Short Codes to New Zealand

Incident Report for Twilio

Resolved

The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to New Zealand is operating normally.

Posted May 19, 2026 - 16:24 PDT

Update

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Posted May 19, 2026 - 16:23 PDT

Monitoring

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

Posted May 19, 2026 - 14:16 PDT

Identified

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 19, 2026 - 13:33 PDT

Investigating

Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted May 19, 2026 - 13:16 PDT

This incident affected: CARRIER NETWORK (SMS, APAC).