Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Inbound Call Failures to a Subset of Twilio Mexican Toll-Free Phone Numbers
Incident
Report for Twilio
Resolved
We are no longer experiencing inbound call failures to Twilio Mexican Toll-Free Phone Numbers. This incident is now resolved.
Monitoring
We are observing recovery on inbound call failures to Twilio Mexican Toll-Free Phone Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
Update
The issue causing inbound call failures to Twilio Mexican Toll-Free Phone Numbers has been identified. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
Identified
We are observing a subset of call failures to Twilio Mexican Toll-Free Phone Numbers. We are currently working with our carrier partner to resolve the issue. We expect to provide another update in an hour or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Inbound Call to Mexico Toll-Free Number. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: CARRIER NETWORK (Voice, North America).