Errors in Lookup SIM Swap

Incident Report for Twilio

Resolved

The issue with Lookup Sim swap has been resolved and it is operating normally at this time.

Posted Jun 27, 2024 - 08:23 PDT

Update

We are investigating an issue with SIM swap returning 60608 errors for some US numbers. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jun 27, 2024 - 07:28 PDT

Investigating

Our monitoring systems have detected a potential issue with Twilio SIM Swap. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jun 27, 2024 - 07:18 PDT

This incident affected: ACCOUNT SECURITY (Lookup).