SMS Delivery Failures To Brazil Claro network

Incident Report for Twilio

Resolved

We are no longer experiencing delivery failures to Claro network in Brazil . This incident has been resolved.

Posted Feb 14, 2021 - 01:20 PST

Update

We are observing successful SMS delivery to Claro network in Brazil for the last 2 hours. We will continue to monitor to ensure full service recovery. As we are waiting for updates from our providers, we expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 14, 2021 - 00:16 PST

Monitoring

We are observing successful SMS delivery to Claro network in Brazil for the last 60 minutes. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 13, 2021 - 22:17 PST

Update

We are experiencing intermittent SMS delivery failures when sending to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 13, 2021 - 21:36 PST

Investigating

We are experiencing intermittent SMS delivery failures when sending to Claro network in Brazil. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 13, 2021 - 20:34 PST

This incident affected: CARRIER NETWORK (SMS, Latin America).