Outbound Call Failures to Finland Elisa

Incident Report for Twilio

Resolved

The issue affecting outbound call failures to Twilio Finish phone numbers when calling Finland Elisa has been resolved, and the service is functioning normally at this time.

Posted May 28, 2021 - 16:00 PDT

Monitoring

We have started seeing recovery for outbound call failures to Twilio Finish phone numbers when calling Finland Elisa for the last 30 minutes. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 28, 2021 - 14:06 PDT

Update

Our engineers have identified an issue with outbound call failures to Twilio Finish phone numbers when calling Finland Elisa. We are still actively working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted May 28, 2021 - 13:42 PDT

Identified

Our engineers are investigating an issue with outbound call failures to Twilio Finish phone numbers when calling Finland Elisa. We are actively working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted May 28, 2021 - 12:41 PDT

This incident affected: CARRIER NETWORK (Voice, Europe).