MMS Delivery Delays to AT&T from Toll-Free and Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing MMS delivery delays when sending messages to AT&T from Toll-Free and Short Codes. This incident has been resolved.

Posted Apr 28, 2022 - 17:15 PDT

Monitoring

We are observing recovery in MMS delivery delays when sending messages to AT&T from Toll-Free and Short Codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 28, 2022 - 15:08 PDT

Update

We're still experiencing MMS delivery delays to AT&T from toll-free and short code numbers. Our engineers are still working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Apr 28, 2022 - 13:07 PDT

Update

We are continuing to investigate this issue.

Posted Apr 28, 2022 - 12:08 PDT

Update

We are experiencing MMS delivery delays to AT&T from toll-free and short code numbers. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 28, 2022 - 12:04 PDT

Investigating

Our monitoring systems have detected a potential issue with MMS Delivery to Multiple Networks In US . Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Apr 28, 2022 - 11:40 PDT

This incident affected: CARRIER NETWORK (MMS Short Code, North America, MMS Toll-Free, North America).