SMS Delivery Delays Reports to Multiple Networks in United States for a Subset of Short Codes

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to Multiple Networks in United States for a subset of short codes. This incident has been resolved.

Posted Feb 10, 2025 - 19:36 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Multiple Networks in United States for a subset of short codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 10, 2025 - 17:13 PST

Identified

We have identified the issue is delays in receiving message delivery reports when sending to Multiple Networks in United States for a subset of short codes. Message delivers are not impacted. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Feb 10, 2025 - 14:56 PST

Update

We are experiencing SMS delivery delays when sending messages to Multiple Networks in United States for a subset of short codes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Feb 10, 2025 - 13:53 PST

Investigating

Our monitoring systems have detected a potential issue of SMS Delivery Delays to Multiple Networks in United States for a Subset of Short codes. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Feb 10, 2025 - 13:47 PST

This incident affected: CARRIER NETWORK (SMS Short Code, North America).