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Twilio Services
Issues related to Twilio’s Software
    External Connectivity
    Issues found outside of Twilio’s Network
      Scheduled maintenance
      System Metrics
      Elevated Error Rates and Latency in Studio Call & Message Handling
      Incident Report for Twilio
      Resolved
      Starting Friday 9/24 from 7:00am PST through Monday 9/27 1:00am PST, we experienced elevated error rates in processing Voice and Messaging webhook events and REST API requests for Studio executions. We are no longer experiencing these issues. This incident has been resolved.
      Posted Sep 27, 2021 - 10:29 PDT
      Update
      We are observing recovery related to the increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Studio Executions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Posted Sep 27, 2021 - 09:57 PDT
      Update
      We are observing recovery related to the increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Studio Executions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Posted Sep 27, 2021 - 09:27 PDT
      Monitoring
      We are observing recovery related to the increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Studio Executions. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
      Posted Sep 27, 2021 - 08:57 PDT
      Update
      Our engineers continue to work on provisioning additional capacity to resolve the increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Studio Executions. We anticipate the situation stays unchanged over the weekend, and we will provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 26, 2021 - 23:16 PDT
      Update
      Our engineers continue to work on provisioning additional capacity to resolve the increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Studio Executions. We anticipate the situation stays unchanged over the weekend, and we will provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 25, 2021 - 23:24 PDT
      Update
      Our engineers continue to work on provisioning additional capacity to resolve the increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Studio Executions. We anticipate the situation stays unchanged over the weekend, and we will provide another update in 24 hours or as soon as more information becomes available.
      Posted Sep 24, 2021 - 23:24 PDT
      Identified
      Our engineers have identified a capacity problem causing increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Studio Executions, and are working to provision additional capacity. We expect to provide another update in 8 hours or as soon as more information becomes available.
      Posted Sep 24, 2021 - 15:36 PDT
      Update
      Studio service degradation is causing increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Executions. Our engineers are working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
      Posted Sep 24, 2021 - 11:36 PDT
      Update
      Studio service degradation is causing increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Executions. Our engineers are working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
      Posted Sep 24, 2021 - 09:40 PDT
      Update
      Studio service degradation is causing increased error rates and latency in processing Voice and Messaging webhook events and REST API requests for Executions. Our engineers are working to resolve the issue. We will provide an update in 1 hour or as soon as more information becomes available.
      Posted Sep 24, 2021 - 08:42 PDT
      Investigating
      Our monitoring systems have detected a potential issue with Studio. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
      Posted Sep 24, 2021 - 08:33 PDT
      This incident affected: SERVERLESS (Studio).
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