Devices Using Super SIM May Experience Connectivity Issues

Incident Report for Twilio

Resolved

This incident has been resolved.

Posted Sep 20, 2020 - 08:12 PDT

Monitoring

We are seeing a reduction in the number of new attachment failures. Devices using Super SIMs that were unable to connect during the incident should now be able to. We will continue to monitor and provide another update in 2 hours or once more information becomes available.

Posted Sep 20, 2020 - 05:46 PDT

Update

Our engineering team is still working to resolve this issue. We will provide an update as soon as we have additional information.

Posted Sep 20, 2020 - 04:57 PDT

Update

We continue to investigate this issue. We will provide an update in 2 hours or as soon as additional information is available.

Posted Sep 20, 2020 - 03:00 PDT

Update

The issue is affecting the SuperSIM devices that are trying to establish new attachments after 11:20 PM PDT (06:20 AM UTC). Devices already connected are not affected.

Posted Sep 20, 2020 - 02:03 PDT

Investigating

We are investigating an issue where devices using Super SIM may experience delays in connecting. We are actively working to resolve the issue and will provide another update in 60 minutes or as soon as more information becomes available.

Posted Sep 20, 2020 - 01:25 PDT