SMS from AT&T to a subset of Short Codes degraded

Incident Report for Twilio

Resolved

We have confirmed the full recovery of SMS delivery of short codes to AT&T. All services are operating normally.

Posted Jul 25, 2019 - 18:15 PDT

Monitoring

We have seen a recovery in delivery of short code SMS to AT&T. We will continue to monitor and provide an update when the issue is fully resolved.

Posted Jul 25, 2019 - 18:00 PDT

Investigating

We have detected an issue receiving SMS from a subset of short codes on AT&T. Our engineers are investigating the issue with our carrier partner. We will provide an update as soon as we have additional information.

Posted Jul 25, 2019 - 16:28 PDT

This incident affected: CARRIER NETWORK (SMS Short Code, North America).