SMS Delivery Delays to Multiple Network Across Multiple Countries

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to the affected networks below. This incident has been resolved.

Here is the list of countries and the network which were affected:

Afghanistan AWCC (Afghan Wireless Communication Company)

Algeria Ooredoo Algeria

Armenia Ucom LLC (Orange)

Bangladesh Robi (Robi Axiata Ltd)

Bangladesh TeleTalk

Cote d’Ivoire Moov (Atlantique Cellulaire - Etisalat)

Ethiopia ETMTN (Ethio-Telecom)

Fiji Vodafone Fiji

Guatemala Tigo (Comcel Guatemala)

Indonesia Indosat Ooredoo

Indonesia Hutchison

Israel Hot Mobile

Israel Palestine / Wataniya Mobile

Jordan Umniah

Libya Libyana Mobile Phone

Myanmar Ooredoo Myanmar

Senegal Free (ex. TIGO/Milicom/Sentel)

Taiwan T Star (Taiwan Star Telecom)

Tunisia TunTel (Tunisie Telecom)

Uzbekistan Beeline (Unitel LLC)

Vanuatu Vodafone Vanuatu

Posted Apr 11, 2023 - 20:27 PDT

Update

We are observing recovery in SMS delivery delays when sending messages to the affected networks below. We will continue monitoring the service to ensure a full recovery. We will provide another update in next 2 hours or as soon as more information becomes available.

Here is the list of countries and the network which were affected:

Afghanistan AWCC (Afghan Wireless Communication Company)

Algeria Ooredoo Algeria

Armenia Ucom LLC (Orange)

Bangladesh Robi (Robi Axiata Ltd)

Bangladesh TeleTalk

Cote d’Ivoire Moov (Atlantique Cellulaire - Etisalat)

Ethiopia ETMTN (Ethio-Telecom)

Fiji Vodafone Fiji

Guatemala Tigo (Comcel Guatemala)

Indonesia Indosat Ooredoo

Indonesia Hutchison

Israel Hot Mobile

Israel Palestine / Wataniya Mobile

Jordan Umniah

Libya Libyana Mobile Phone

Myanmar Ooredoo Myanmar

Senegal Free (ex. TIGO/Milicom/Sentel)

Taiwan T Star (Taiwan Star Telecom)

Tunisia TunTel (Tunisie Telecom)

Uzbekistan Beeline (Unitel LLC)

Vanuatu Vodafone Vanuatu

Posted Apr 11, 2023 - 19:56 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to the affected networks below. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

Here is the list of countries and the network which were affected:

Afghanistan AWCC (Afghan Wireless Communication Company)

Algeria Ooredoo Algeria

Armenia Ucom LLC (Orange)

Bangladesh Robi (Robi Axiata Ltd)

Bangladesh TeleTalk

Cote d’Ivoire Moov (Atlantique Cellulaire - Etisalat)

Ethiopia ETMTN (Ethio-Telecom)

Fiji Vodafone Fiji

Guatemala Tigo (Comcel Guatemala)

Indonesia Indosat Ooredoo

Indonesia Hutchison

Israel Hot Mobile

Israel Palestine / Wataniya Mobile

Jordan Umniah

Libya Libyana Mobile Phone

Myanmar Ooredoo Myanmar

Senegal Free (ex. TIGO/Milicom/Sentel)

Taiwan T Star (Taiwan Star Telecom)

Tunisia TunTel (Tunisie Telecom)

Uzbekistan Beeline (Unitel LLC)

Vanuatu Vodafone Vanuatu

Posted Apr 11, 2023 - 19:28 PDT

Update

We are continuing to investigate this issue.

Posted Apr 11, 2023 - 18:43 PDT

Update

We are continuing to investigate this issue.

Posted Apr 11, 2023 - 18:22 PDT

Investigating

We are experiencing SMS delivery delays when sending messages to multiple network across multiple countries. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Apr 11, 2023 - 18:21 PDT

This incident affected: CARRIER NETWORK (SMS, APAC, SMS, Europe).