Scheduled maintenance
Twilio Services
Issues related to Twilio’s Software
External Connectivity
Issues found outside of Twilio’s Network
System Metrics
Issue with Auto-recharge Triggers Firing Off Incorrectly.
Incident
Report for Twilio
Resolved
Auto-recharge Trigger firing off incorrectly has been resolved and billing auto-recharge is operating normally at this time.
Monitoring
Auto-recharge trigger firing off incorrectly is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Identified
We have identified the affected customer accounts and working on the refunds. Our engineers are working on a solution. We will provide another update in 1 hour or as soon as more information becomes available.
Update
We are experiencing a potential issue with Auto-recharge Trigger firing off incorrectly. Our engineers are working on a solution. We will provide another update in 30 minutes or as soon as more information becomes available.
Investigating
Our monitoring systems have detected a potential issue with Auto-recharge Trigger firing off incorrectly. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
This incident affected: TWILIO PLATFORM (Billing).