Issue with Auto-recharge Triggers Firing Off Incorrectly.

Incident Report for Twilio

Resolved

Auto-recharge Trigger firing off incorrectly has been resolved and billing auto-recharge is operating normally at this time.

Posted Mar 09, 2023 - 13:33 PST

Monitoring

Auto-recharge trigger firing off incorrectly is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 09, 2023 - 13:10 PST

Identified

We have identified the affected customer accounts and working on the refunds. Our engineers are working on a solution. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 09, 2023 - 12:15 PST

Update

We are experiencing a potential issue with Auto-recharge Trigger firing off incorrectly. Our engineers are working on a solution. We will provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 09, 2023 - 11:45 PST

Investigating

Our monitoring systems have detected a potential issue with Auto-recharge Trigger firing off incorrectly. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Mar 09, 2023 - 11:31 PST

This incident affected: TWILIO PLATFORM (Billing).