Flex Insights – Playback Failing for External Recordings

Incident Report for Twilio

Resolved

Issue with Flex Insights - Playback failing for external recordings has been resolved and Flex is operating normally at this time.

Posted Mar 30, 2026 - 07:36 PDT

Monitoring

Flex Insight is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Mar 30, 2026 - 07:04 PDT

Identified

Our engineers have identified an issue with Flex Insights – Playback failing for external recordings and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Mar 30, 2026 - 06:47 PDT

This incident affected: FLEX (Flex Insights).