Degraded Service for receiving calls in Brazil - Rio de Janeiro (+5521)

Incident Report for Twilio

Resolved

We have resolved the issue with our carrier partner.

Posted Dec 29, 2016 - 08:00 PST

Update

We are continuing to work with our carrier partner to address the issue impacting inbound calls to Rio de Janeiro (+5521) numbers. Customers may not be able to receive calls from Embratel and Claro in these areas. Next update in 2 hours.

Posted Dec 29, 2016 - 07:26 PST

Update

We are currently working with our carrier partner to address the issue impacting inbound calls to Rio de Janeiro(+5521) numbers. Customers may not be able to receive calls from Embratel and Claro in these areas. Next update in 1 hour.

Posted Dec 29, 2016 - 06:22 PST

Identified

We are currently investigating an issue impacting inbound calls to numbers in Rio de Janeiro (+5521). Customers may not be able to receive calls to numbers in these areas. We are working with our carrier partners to resolve the issue.

Posted Dec 29, 2016 - 05:32 PST

This incident affected: PROGRAMMABLE VOICE US1 (PSTN US1).