TaskRouter affected

Incident Report for Twilio

Resolved

Twilio TaskRouter was degraded for 40 minutes between 3:50 and 4:30 Pacific Time. During this period of time customers may have experienced an increase in timed out TaskRouter Reservations. The issue has now been resolved.

Posted Jun 16, 2023 - 15:53 PDT

Monitoring

Our engineers are currently investigating the customer impact of a retroactive issue with TaskRouter being degraded on June 14th, 3:50 AM PT for about an hour. During this period, customers may have experienced an increase in timed out TaskRouter Reservations. We will follow up and provide customer impact details within 2 hours.

Posted Jun 16, 2023 - 14:36 PDT