SMS Delivery Delays to CTBC cellular Network in Brazil

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery delays when sending messages to CTBC Cellular in Brazil. This incident has been resolved.

Posted Oct 29, 2024 - 17:00 PDT

Monitoring

We are observing recovery in SMS delivery delays when sending messages to CTBC Cellular in Brazil. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Oct 29, 2024 - 15:17 PDT

Update

We are still experiencing SMS delivery delays when sending messages to CTBC Cellular in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Posted Oct 29, 2024 - 14:00 PDT

Update

We are still experiencing SMS delivery delays when sending messages to CTBC Cellular in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Oct 29, 2024 - 09:54 PDT

Update

We are still experiencing SMS delivery delays when sending messages to CTBC Cellular in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

Posted Oct 29, 2024 - 08:01 PDT

Update

We are experiencing SMS delivery delays when sending messages to CTBC Cellular in Brazil. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Oct 29, 2024 - 06:55 PDT

Investigating

We've become aware of a potential issue with SMS delivery delays on messages sent to CTBC in Brazil. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Oct 29, 2024 - 06:46 PDT

This incident affected: PROGRAMMABLE MESSAGING (SMS).