SMS Delivery Delays to Altan Network in Mexico

Incident Report for Twilio

Resolved

We are no longer experiencing SMS delivery failures to Altan Network in Mexico. This incident has been resolved.

Posted Nov 14, 2025 - 22:59 PST

Update

We continue to observe recovery in SMS delivery delays when sending messages to Altan Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 14, 2025 - 21:00 PST

Monitoring

We are observing recovery in SMS delivery delays when sending messages to Altan Network in Mexico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 14, 2025 - 19:06 PST

Update

We continue to experience SMS delivery delays when sending messages to Altan Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Posted Nov 14, 2025 - 15:12 PST

Update

We continue to experience SMS delivery delays when sending messages to Altan Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Posted Nov 14, 2025 - 13:20 PST

Update

We are experiencing SMS delivery delays when sending messages to Altan Network in Mexico. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Posted Nov 14, 2025 - 12:33 PST

Investigating

Posted Nov 14, 2025 - 12:32 PST

This incident affected: CARRIER NETWORK (SMS Long Code, North America).