Unable to Verify Caller ID Using SMS

Incident Report for Twilio

Resolved

The issue causing a partial outage for caller ID verification has now been resolved.

Posted Jan 16, 2024 - 03:06 PST

Monitoring

The caller ID verification service is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

Posted Jan 16, 2024 - 02:44 PST

Update

Our Account Portal has a partial outage for caller ID verification. Customers are not able to add caller IDs using SMS. As a workaround, customer can use voice verification as it continues to work. We expect to provide another update in 2 hours or as soon as more information becomes available.

Posted Jan 16, 2024 - 01:14 PST

Update

Our Account Portal has a partial outage for caller ID verification. Customers are not able to add caller IDs using SMS. We are still working to restore functionality as soon as possible. We expect to provide another update in 1 hour or as soon as more information becomes available.

Posted Jan 16, 2024 - 00:24 PST

Investigating

We've become aware of a potential issue with adding caller IDs using SMS. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Posted Jan 16, 2024 - 00:13 PST

This incident affected: DEVELOPER TOOLS (Console).